Terms and Conditions

GENERAL TERMS AND CONDITIONS

By visiting and placing an order on our website you accept our General Terms and Conditions (GTC). By placing an order on BuySnus.at you are aware that you are concluding a purchase contract. You also confirm that you have read and agree to the terms and conditions applicable to the purchase.

We reserve the right to change the GTC at any time and without giving reasons. The changes will take effect after their publication on our website. Please read the terms and conditions carefully before placing an order. These GTC shall be governed by the laws of Sweden. Place of jurisdiction is Lidköping.

You must be at least 18 years old to buy nicotine products from us. By accepting these terms and conditions you confirm that you have reached the legal minimum age for the purchase of nicotine products. Please note that inaccurate information is punishable and will be reported to the appropriate authorities.

DELIVERY & IMPORT REGULATIONS:

Your orders will be shipped as soon as possible after payment has been received. The average delivery time is 2 to 5 working days depending on the delivery option chosen. Please note that orders will not be shipped until all ordered items are available. We do not send partial deliveries.

Please note that all orders imported may become subject to routine custom controls, in which your package may be opened and examined. This process might also add some extra days to the delivery time which BuySnus cannot be held responsible for even though the delivery has a guaranteed time of delivery. If the customs require any specific documents or information from the importer for the package to be imported, you have the responsibility to provide all they ask for.

As the importer, you also have the responsibility to follow all local laws in the country of import which you may be a subject to. BuySnus.at recommends any importer to check with the local customs as to make sure that the intended order will progress in accordance to all current active regulation in the recipient country.

Please note that when you place an order on BuySnus.at you are importing nicotine products directly from Sweden to Austria. Via the website BuySnus.at BuySnus delivers exclusively to addresses in Austria.

All costs for your order such as product costs, shipping charges and VAT will be indicated in the checkout before placing your order, as well as in the order confirmation.

BuySnus is not responsible for the receipt, whereabouts, refund or replacement of delayed shipments. It is also not responsible for delays that the parcel suffers due to a violation of import laws and confiscation by the customs authorities.

If your order has been processed by our distribution center, we cannot be held responsible for delays due to customs requirements or other circumstances beyond our control. BuySnus accepts no liability whatsoever.

RETURN OF GOODS

Non-perishable products purchased on the Internet can be returned within 14 days. The following rules therefore do not apply to sweets ordered on BuySnus. These cannot be returned.

If you wish to cancel your purchase and return your goods to us, please contact us as soon as possible, in any case no later than 14 days after receipt of the order. Important: Contact us before you send the products back to us. We are not obliged to accept returns without prior notice. You will find our contact details below. Important: All products must be returned in their original packaging, including all packaging materials. The rolls must also be in their original packaging. You bear the costs for the return, these are not borne by BuySnus.at.

As soon as we have received your return, the goods will be checked and we will refund you the purchase price including shipping costs for standard shipping (Post and UPS Standard). If you have chosen express delivery, e.g. UPS Express or UPS Express Saver, we will not refund the entire shipping costs, but only the corresponding rate for standard shipping.

This is how you can contact us:

Choose the subject "Returns" in the contact form on our page and enter your order number. Please inform us in your message about the products and the number of cans you would like to return.

You can cancel your order as long as it is neither packed nor shipped. If your order has already left our warehouse, cancellation is no longer possible. Inform us about cancellation requests via our contact form or by e-mail to info@buysnus.at.

Our FAQ page, which is part of these terms and conditions, can be accessed via the start menu. Please read them carefully before placing and confirming an order.


Welcome to BuySnus.at!

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