Fast and convenient to Austria

HOW DO I GET MY PRODUCTS?

After you completed your order and made your payment, we will ship your order as soon as possible. 98% of all orders are shipped within 24 hours of receipt of payment (on business days) so you can enjoy your products as quickly as possible.

Please note that orders are not shipped until all ordered items are available. We do not ship partial shipments.

Once your order has been shipped, You will receive a shipping confirmation email from us.

SHIPPING ALTERNATIVES

During checkout you can choose between the following shipping alternatives:

• UPS Standard
  Delivery time: 5 working daysafter shipment
  Delivery in the course of the planned delivery day
  Registered shipment with shipment tracking

Please always check your delivery address for completeness and correctness before completing your order. If the delivery address is incorrect or incomplete, there may be delays in delivery or delivery may not be possible at all.

We are not responsible for delivery delays or non-delivery due to an incorrect or incomplete delivery address and therefore do not provide any purchase price reduction or refund.

In your customer account you have the possibility to save up to five delivery addresses in the address book. During checkout you can then easily and conveniently select the appropriate address from your address book.

SHIPMENT TRACKING

If you select UPS as your shipping option, you will receive a tracking number with your shipping confirmation, which you can use to track your shipment online at UPS's Web site www.ups.com.
You can also track the history of your shipment within your customer account’s Order History.

SHIPPING COSTS

The shipping costs depend on the weight of your shipment and the chosen shipping alternative. During checkout you will be shown the shipping costs for each shipping alternative. The cheapest alternative is automatically preselected.

RIGHT OF WITHDRAWAL

Non-perishable products purchased on the Internet can be returned within 14 days. The following rules therefore do not apply to sweets ordered on BuySnus. These cannot be returned.

If you wish to cancel your purchase and return your goods to us, please contact us as soon as possible, in any case no later than 14 days after receipt of the order. IMPORTANT: Contact us before you send the products back to us. We are not obliged to accept returns without prior notice. You will find our contact details below.

Please note: All products must be returned in their original packaging, including all packaging materials. The rolls of cans must also be in their original packaging. You bear the upfront costs for the return, these are not borne by BuySnus.at.

As soon as we have received your return the goods will be checked, and we will refund you the purchase price including shipping costs for UPS Standard.

This is how you can contact us:

Choose the subject "Returns" in the contact form on our page and enter your order number. Please inform us in your message about the products and the number of cans you would like to return.

Send your package to:

Nico Distribution, s.r.o.
Lannova 2061/8, Nové Mesto
Praha 110 00

If you have any questions about the current status of your order - or any other questions, please feel free to contact our friendly customer support team.

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